Responsible Gambling Page

Igobet: Responsible Gambling Policy

Igobet operates in compliance with applicable gambling regulations and is committed to promoting safe, controlled, and enjoyable participation in its services. This page sets out the tools, procedures, and resources available to players to manage their engagement and obtain assistance if required.

Personal limits and budget controls

Players may establish safeguards to regulate gambling activity. Igobet supports limits on deposits, wagers, losses, and time spent playing. Limit types may be configured on daily, weekly, and monthly cycles, calculated according to calendar periods. To implement or adjust limits, please contact Igobet Customer Support or access the account settings where available. Limits are applied to prevent further play once the threshold is reached and are enforceable across all Igobet gaming products connected to the account.

• Deposit limit: maximum total deposits within the chosen period.
• Wager limit: maximum total stakes within the chosen period.
• Loss limit: maximum aggregate losses within the chosen period.
• Session time limit: maximum duration of a single gaming session.

Self-exclusion and cooling-off

Igobet provides self-exclusion options to suspend activity for a defined duration. During a self-exclusion, access to the Igobet account is blocked for the period selected. If a player wishes to shorten or end an exclusion before the elapse of its term, a minimum cooling-off period of 24 hours applies. Exclusions may be extended immediately upon request and implemented without delay. To initiate or modify a self-exclusion, contact Igobet Customer Support with your preferred duration.

• Common exclusion periods include 1 week, 1 month, 6 months, and 1 year.

Age verification and protection of minors

Igobet prohibits participation by individuals under the applicable legal age. We implement age verification and ongoing identity checks as part of our KYC program. The company reserves the right to request proof of age at any time and may suspend or terminate accounts that fail verification or are determined to be used by underage individuals. Players must provide accurate information and promptly respond to any verification requests.

Parental controls and safeguarding measures

Igobet recommends the use of device-level and account controls by guardians where appropriate to prevent access by minors. Guardians may employ available parental-control software and security practices to restrict gaming activity. If a minor is believed to have gained access to aIgobet account, the operator should be notified immediately and appropriate actions will be taken.

Recognising signs of problem gambling

Be vigilant for indicators that gambling may be becoming problematic. A decision to gamble should be voluntary and proportionate to entertainment goals. Consider whether any of the following apply before and during play:

• You are spending beyond your budget or important financial obligations are at risk.
• Time spent gambling interferes with work, study, or family responsibilities.
• You experience difficulty stopping or reducing gambling despite adverse outcomes.
• You borrow money or use essential funds to gamble.

If you answer affirmatively to multiple indicators, pause and evaluate next steps. Do not hesitate to seek assistance from Igobet Support and/or qualified organizations dedicated to problem gambling recovery.

Help and external resources

Igobet’s support services are available to assist with limits, breaks, or concerns about gambling behavior. In addition, players may seek help from established professional organizations that specialize in problem gambling. Igobet encourages engagement with such resources when needed and will cooperate with players who request information and access to appropriate support channels. Examples include confidential help services for problem gamblers and therapeutic organizations. Access to these services is intended to complement Igobet’s own tools.

• Gamblers Anonymous — confidential peer support for individuals seeking to stop gambling.
• Gambling Therapy — professional, accessible support for gambling-related difficulties.

Complaints, disputes, and escalation

Igobet recognises the importance of prompt, fair resolution of concerns about its products or services. A player may submit a complaint to Igobet Customer Support with a detailed description of the issue. Igobet will acknowledge receipt and respond within 48 hours. If the outcome is unsatisfactory, the player may request escalation in writing to the designated compliance officer for further review.

How to contact Igobet for responsible gambling support

For assistance with limits, self-exclusion, or problem gambling concerns, contact Igobet Customer Support via the in-site Help Center or by telephone during normal business hours. All communications are treated confidentially and in accordance with applicable data-protection laws and internal safeguarding policies.