Privacy Policy

Introduction and Scope

Igobet respects your privacy. This Privacy Policy explains how Igobet collects, stores, uses and discloses your personal information when you interact with our platform, including the website and gambling services. By using the Igobet platform you acknowledge and consent to the processing described in this policy. The policy applies to personal information you provide when registering, depositing, playing or contacting us, and to information collected automatically in connection with your use of the platform. Igobet conducts its activities in compliance with applicable data protection laws in the jurisdictions where we operate.

Personal Data We Collect

  • Identifiers and contact data: name, username, email address, postal address, date of birth and IP address.
  • Account information: account username and login details, profile preferences, language, time zone and history of interactions with our support team.
  • Identity verification and payment data: documents used to verify age and identity, payment method information including payment identifiers and the last four digits of cards, and transaction history necessary to process deposits and withdrawals.
  • Usage and technical data: device identifiers, browser type, operating system, language settings, geolocation where permitted, log files, cookies and similar technologies, and information about how you use our services.
  • Marketing preferences and communications: records of your marketing communications preferences and opt out choices.

How We Use Personal Data

  • Provide and administer services: create and manage accounts, verify eligibility, process deposits and withdrawals, and deliver gameplay and account support.
  • Security and compliance: detect and prevent fraud, money laundering and other illegal activity; comply with legal obligations and regulatory requests relevant to our operations.
  • Communications and notices: respond to inquiries, notify you of changes to our services, and send account related notices. Marketing communications may be sent where permitted by law, and you may opt out.
  • Analytics and improvements: analyze platform performance, monitor usage patterns, and improve user experience and service reliability.
  • Legal basis and risk management: process data as necessary to enforce terms, protect rights and safety, and fulfill regulatory requirements.

Sharing and Disclosure of Personal Data

  • Service providers and partners: disclose information to payment processors, hosting providers, identity verification partners and other entities that support our services under strict confidentiality and contractual obligations.
  • Affiliates and business partners: share data with entities within our corporate group or with partners when necessary to deliver products and services.
  • Legal and safety obligations: disclose data to comply with legal obligations, respond to lawful requests, prevent harm, investigate violations, or protect the rights and safety of Igobet and its users.
  • International transfers: when data is transferred across borders, we apply safeguards including contractual measures and any other legally recognized transfer mechanisms.
  • De-identified data: we may share aggregated or anonymized data that does not identify you individually.

Data Retention and Deletion

  • Retention for service provision: personal data is retained for as long as necessary to provide our services and fulfill contractual obligations.
  • Legal and regulatory retention: data may be retained to comply with tax, accounting, AML and other legal requirements, or for dispute resolution and auditing.
  • Backups: copies of data may be retained in secure backups for up to 12 months after deletion requests or account termination.
  • Account deletion: you may request deletion of your profile; transactional data and records necessary to complete prior transactions may be retained as required by law or for legitimate business purposes.

Data Security

Igobet implements technical and organizational measures designed to protect personal data from unauthorized access, loss, alteration or destruction. Measures include SSL/TLS encryption for data in transit, encryption at rest where feasible, access controls with role based permissions, timely software updates, monitoring for unusual activity and employee training. We maintain incident response procedures and shall notify affected individuals where required by law in the event of a data breach.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable login, remember preferences, analyze site usage and support security. A consent banner provides options to accept or decline cookies; cookies expire within four weeks unless you adjust settings in your browser. You may withdraw consent or adjust preferences at any time by using our cookie settings or browser controls.

Your Rights and Choices

  • Access and rectification: you may access the personal data we hold about you and request corrections via your account page or privacy contact.
  • Deletion and restriction: you may request deletion or restriction of processing where permissible by law, subject to ongoing obligations and legal constraints.
  • Data portability: you may request a portable copy of your personal data in a commonly usable format where applicable.
  • Marketing opt out: you may opt out of marketing communications at any time.

Children and Minors

Igobet targets users who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18. If we become aware of such data, we will take steps to remove it in accordance with applicable law.

Third-Party Services and Links

Our platform may involve services from third parties including payment processors, identity verification services, security providers and analytics services. These entities process personal data on our behalf under contract and in accordance with their own privacy policies. This policy does not govern their practices.

International Data Transfers

Igobet may transfer personal data to other jurisdictions. We apply safeguards such as standard contractual clauses and other legally recognized transfer mechanisms to protect your data. You may request details about our transfer arrangements at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our platform and provide notice where required by law. Continued use after changes constitutes acceptance of the updated policy.

How to Contact Igobet

Questions or requests regarding this policy or your personal data should be directed to [email protected]. You may also contact our support team through the platform. We aim to respond within 30 days of receipt.

Definitions

  • Personal data: any information relating to an identified or identifiable natural person.
  • Processing: any operation performed on personal data including collection, storage, use, disclosure and deletion.
  • Controller: the entity responsible for your personal data within Igobet.